TFR is a community resource offered to DHS involved families. All policies and procedures are determined by TFR. Please refer to signed MOUs for additional details.

TFR offers a professional service and is staffed by educated, experienced, and trained social workers. Our program is a registered 501(c)(3) non-profit organization and carries adequate and appropriate liability insurance.

Requesting visitation at TFR automatically grants our program with the authority to determine logistical details relevant to the implementation of each individual visit, including but not limited to the transportation of children before, during, and after each visit as well as the specific TFR location for each visit. The safety and well-being of each individual family, as well as the program as a whole, is foundational when determining logistical details, whether proactively in advance of each visit or urgently as unforeseen challenges arise within each visit. Safety concerns can be discussed with TFR staff on a case-by-case basis.

DHS is expected to notify TFR staff 24 hours prior to a scheduled visit in the event of a visit cancellation. A visit will not be considered canceled until DHS receives written or verbal acknowledgment of the cancellation from TFR staff. TFR will notify DHS via email in advance of any necessary cancellations, i.e. due to inclement weather, sick children, or unavailable parents. TFR generally follows DHS’s inclement weather policies.

DHS caseworkers are welcome to visit their families during their visits at TFR. To ensure a safe and trauma-informed visitation environment, we expect advance notice of each caseworker visit and that caseworkers refrain from discussing case information while at TFR. Caseworkers are welcome to have case planning conversations with their clients after TFR visits off-site of our program.

TFR will refuse any attempts to serve legal papers to parents visiting our program.

DHS must notify TFR of any active warrants for an enrolled parent. Any parent with an active warrant is not permitted to attend a visitation at TFR.

Any persons other than the approved birth parent(s), i.e. CASA’s, relatives, or service providers, need to be approved in advance of each visit by DHS. Additional visitors are not considered approved to visit until DHS receives written or verbal acknowledgment of the request from TFR staff.